Take a moment to consider the world in which we live. Today 130,000 new webpages will be launched, 290 billion emails and 27 million tweets will be sent. We will sift through a trillion pages of web-content, 130 million people will be born (57 million will die), 1000 new businesses will begin. Now add global issues such as climate change, the Arab Spring, recent riots and mass protests in Western cities (London and New York to name but two), dwindling natural resources, the great economic recession, etc. Do you feel overwhelmed yet? Now realize that this complexity and chaos is the everyday environment in which business managers and leaders operate.